All component parts are cleaned, repaired, or replaced. The instrument is then precision aligned and adjusted to exacting specifications using the latest technologies. In addition, the tool is lubricated and polished to its original condition.
Issue of an RMA number does not guarantee that credit will be issued to your customer account. Return credit is not issued until Pakvinco receives the returned product, inspects it and deems it an acceptable item for return. Return shipping and handling is the responsibility of the customer, aside from cases of shipment error on the part of Pakvinco.
The following items may not be returned for any reason other than manufacturer defect or damage in transit:
1. Instruments etched, engraved, repaired or modified by the customer in any way;
2. Used or processed instruments;
3. Custom-produced, non-catalog items;
4. Items that are marked with customer-specific engravings, including bar coding for tracking software